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Category: Merchants

Bear Down Parcel News Articles

How to verify refund credits on customers’ carrier invoices

As a merchant, your customer may want to verify the refund credits reflecting on their UPS® and FedEx® invoices. The...

Shipment audit and recovery process

As a reseller, a customer could ask you about the process for audit and recovery. The intent of this article...

How to add PO number to invoice

Larger corporations have cost controls and must first generate a PO number in order to make a payment on a...

How to merge user accounts

As a merchant, you might need to consolidate customer accounts. For example, a customer might have their UPS® and FedEx®...

How to identify if the user is a linked user

The Linked User Feature makes managing customers’ accounts more efficient. As a merchant, you may want to view which users...

How to attach sales reps to customer accounts

makes it easy to attach sales reps (or agents) to customer accounts through user roles and the Linked User feature....

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