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How UPS Returns help e-commerce businesses stay competitive

Managing product returns is unavoidable for any business, but returns can be a hassle for both businesses and customers alike....

Lost Damage UPS Shipments Recovery File Claim

How automated lost and damage claims save everyone money, carriers included

You’ve just received a call from someone you shipped a valuable package to earlier in the week. The customer on...

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DHL® express refund integration

The Shipment auditing and automated communication platform supports DHL Express® accounts for customers throughout the world. The information below is...

UPS Surepost carrier contract negotiation

So, what exactly is UPS SurePost anyway?

Businesses are always looking to provide extraordinary value at the most effective price. Fast shipments are necessary, but some shippers...

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Service discount rules in carrier agreements

The intent of this article is to guide you through the function of each service discount rule in carrier agreements....

FedEx increases rates for 2019 by 4.9% and increases multiple accessorial and surcharges

New year brings new rate increases for FedEx® customers in 2022

As 2021 comes to an end, FedEx® is again leading the charge in announcing rate increases for the new year....

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How to void unused UPS shipping labels online

The guide below outlines the process of filing void claims on UPS.com for unused shipping labels. Unused shipping labels cost...

Residential Surcharge discounts are not honored when a package is shipped Ground Commercial to a residential address

How residential surcharge discounts often go unapplied

Nobody likes to be surprised by unexpected charges on their carrier invoices. Unfortunately, it’s common for carriers like FedEx and...

Amazon air threat to UPS and FedEx

Is Amazon Air a threat to UPS and FedEx?

Amazon announced in December it will add ten new cargo planes to its fleet over the next two years. Since...

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