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Category: Merchants

Bear Down Parcel News Articles

Customer contracts

The intent of this article is to guide Sales Managers through making edits on customer contracts for Level 1, Level...

Enable GL Coding (GLC) on customer account

Helpful tip Admin and Admin Manager users have the ability to make these changes. The intent of this article is...

How to enable auditing on a customer’s shipping account

Are you on the edit shipping account page? Look for the Auditing Enabled field, choose Y and tap Update. The...

How to make invoice adjustments for a customer

The purpose of this article is to guide you through the steps to request invoice adjustments in the instance that...

How to map to correct carrier types

The intent of this article is to provide charts that help you map to correct carrier service types. Domestic shipments...

UPS® Shipping Charge Correction Audit Fee

If you’ve ever guessed or miscalculated the weight or measurement of a package before sending it out, you are not...

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