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Category: Direct Customers

Bear Down Parcel News Articles

How to check lost or damaged claim status on a UPS® shipment

Shippers and receivers can check their claim status using the package tracking number. However, the tracking number will provide only...

Who can report a UPS® package as lost or damaged?

Either the shipper or receiver of the package can contact UPS® to report the package as damaged or lost. However,...

Can a lost or damaged claim be filed on UPS® international shipments?

It is possible to report a package as lost or damaged when delivered to an international location. However, UPS® has...

What do I do with my UPS® package that’s been reported as damaged?

When a package is reported as damaged, make sure to keep the original carton, its contents, and all packing materials...

Void unused shipping labels

UPS charges for every single shipping label generated. So, if you, or a third-party shipper, don’t use or void the...

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